Return and Refund Policy

ShaJo Toy Store - Return Policy

Thank you for choosing ShaJo Toy Store. We strive to provide you with high-quality products and a seamless shopping experience. In the event that you need to return a product, please review our return policy below.

Unboxing Video Requirement: Customers are required to record an unboxing video of the product upon receiving it. This video will be utilized for quality assurance purposes and to ensure the accurate condition of the product at the time of receipt.

Return Eligibility:

  • Returns are accepted within 7 days from the date of delivery.
  • The product must be in its original packaging, unused, and in the same condition as received.

Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • Please use a trackable shipping service to ensure the safe return of the product.

Restocking Fee:

  • A 5% restocking fee will be deducted from the refund amount to cover processing and handling costs.

Categories Subject to Approval:

  • Returns for scale figures and model kits are subject to approval.
  • Customers seeking to return products within these categories may be required to provide additional information for approval.

Submission of Unboxing Video:

How to Initiate a Return:

  1. Contact our customer support at https://www.facebook.com/ShaJoToyStore to initiate the return process.
  2. Provide your order number, product details, and reason for return.
  3. Await further instructions and approval, if applicable.
  4. Ship the product back in its original packaging, including all accessories.

Refund Process:

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original method of payment, minus the restocking fee and any applicable charges. We can also refund the amount via Gcash, Maya, or BPI.

Contact Information:

Thank you for your understanding and cooperation. We appreciate your business!