1. Send us the order number or the screenshot of your payment confirmation to our Facebook page for documentation purposes

2. Minimum down payment will be deducted from the actual pre-order price

3. Please expect a private message from FB, text message, or email before the arrival and/or release date of the product

The shipping fee will be based on the actual shipping rate of each courier:
-Flash Express-LBC-Lalamove-GrabReturned customers on the other hand has still option to opt with the Flat rate shipping. PHP 140 shipping fee will be available for a total pre-order down payment amount under PHP 4,000, while PHP 4,001 and above will be automatically considered as free shipping on the same order

For Shopee checkout for the remaining balance and other concerns, please send us a private message on Facebook

1. We can only refund the down payment within 24 hours. If you believe that there's a mistake with your order and would like to edit/cancel it, please send a private message to our FB page.

2. Take note that the request for pre-order cancellation is subject to approval.

3. The 24-hour rule won't be applicable if you process the down payment 2 days before the pre-order deadline.

Contact us at https://www.facebook.com/ShaJoToyStore